Multi-modal communications method

专利名称：Multi-modal communications method发明人：Satish Parolkar,Vikram Bhavsar申请号：US10083472申请日：20020227

公开号：US20030161448A1公开日：20030828

专利附图：

摘要：Communications between an agent and a party using a communications deviceinvolve sending an interactive script using session initiation protocol (SIP) to thecommunications device. The interactive script gathers information from thecommunications device or a user of the communications device and the requested

information is then forwarded to an agent terminal using SIP. The interactive script iswritten in a high-level language and securely stored, such that an authorized party caneasily access and alter the script to suit a need for particular information.

申请人：SBC TECHNOLOGY RESOURCES INC.

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